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Fifth largest credit union in Florida selects the Acumen account
processing solution to support member service excellence
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Credit union also selects consumer and commercial debit card
processing from Fiserv
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv,
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions and the largest provider of business-driven
technology solutions for credit unions, announced today that MIDFLORIDA
Credit Union, headquartered in Lakeland, Fla., has selected the Acumen®
account processing solution with in-house delivery. The credit union
currently utilizes Nautilus® for enterprise content
management and Prologue™ for financial accounting, WireXchange®
for wire transfer processing, credit card processing services and added
Fiserv solutions for consumer and commercial debit processing.
Credit union leaders cited the solution's performance, reliability, open
architecture and ease of integration for proprietary and third-party
products via web services as key factors in their decision. MIDFLORIDA
is one of the top 100 credit unions in the United States and the fifth
largest credit union in Florida. The $1.6 billion institution serves
almost 155,000 members from 33 branches in Central Florida.
"We value the flexibility and scalability provided by Acumen to support
our membership growth, and we can depend upon the system to deliver
consistent and readily available service for our members," said Steve
Moseley, Executive Vice President and Chief Financial Officer of
MIDFLORIDA. "As the world continues to evolve into one of constant
connectivity, we need to ensure we can provide reliable access anytime.
Acumen will help us deliver on this level while providing new, superior
products to our members."
The integration provided by Acumen from Fiserv will provide MIDFLORIDA
with new benefits for efficiency and automation. The credit union plans
to utilize the complete, 360-degree view of member relationships
provided by Acumen to aid service excellence. Additionally, with a
central repository of credit union member data, staff will be able to
provide more efficient and relevant service to members. Acumen's
internal CRM and automated workflow capabilities will help streamline
common processes and unite staff from different departments, work groups
and branch locations into an efficient, unified team. In addition, small
business services that were previously processed manually will be
automated to provide faster and more accurate service.
"MIDFLORIDA Credit Union will leverage the advanced technology of Acumen
to distinguish itself from its competitors with innovative,
member-centric products and services," said Naseer Nasim, senior vice
president, Credit Union Solutions, Fiserv. "As MIDFLORIDA's technology
partner of choice, Fiserv provides innovative technology solutions that
help them achieve their business goals."
Acumen is the newest choice in account processing for credit unions from
Fiserv. Designed to meet the needs of the largest, most progressive
credit unions, Acumen features an open architecture, advanced
functionality and superior ease of use, plus the ability to
cost-effectively scale as credit unions grow. Acumen is available via
service bureau, in-house delivery or resource management.
Fiserv is the U.S. market leader in account processing services for
financial institutions. One in three U.S. financial institutions relies
on Fiserv for account processing solutions and expertise.
Additional Resources:
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider
serving the financial services industry. Fiserv is driving innovation in
payments, processing services, risk and compliance, customer and channel
management, and business insights and optimization. For six of the past
eight years, Fiserv ranked No. 1 on the FinTech 100, an annual
international listing of the top technology providers to the financial
services industry. For more information, visit www.fiserv.com.
FISV-G
Media Relations:
Julie Smith
Public Relations Manager
Fiserv,
Inc.
412-577-3341
julie.smith@fiserv.com
or
Additional
Contact:
Wade Coleman
Director, Public Relations
Fiserv,
Inc.
678-375-1210
wade.coleman@fiserv.com
Source: Fiserv, Inc.
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