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Community bank excels in a competitive marketplace by offering
real-time technology
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Mobile banking, ATM check capture, instant messaging and online
account opening among enhanced capabilities
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv,
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, today announced that Intracoastal Bank, a
$167-million community bank headquartered in Palm Coast, Fla., has
enhanced the bank's digital services with several Fiserv solutions. The
bank is committed to providing its customers with access to the latest
technologies, enabling the bank to compete favorably with much larger
regional and national banks.
Intracoastal Bank has utilized the Premier® bank platform
from Fiserv since the bank opened its doors in 2008. The bank's most
recent enhancements to its digital channel include Mobiliti™ for mobile
banking, ATM Source Capture™ for check deposits at ATMs, LinkLive
Banking for instant messaging and AccountCreateSM for online
account opening. The bank has in place a host of digital products and
services from Fiserv, including Retail Online™ and Business Online™ for
online banking, CheckFree® RXP® for bill payment,
Popmoney® for person-to-person payments and Merchant Source
Capture™ for check capture.
"Fiserv solutions enable our bank to offer integrated, easy-to-use
services, whether a customer is in a banking center, online, at a remote
location or on their smartphone," said Cheryl Tanenbaum, Chief Financial
Officer for Intracoastal Bank. "We strive to offer the innovations our
customers expect, including the ‘next big thing' they may see advertised
by large, national banks. Intracoastal Bank embraces technology as a way
to provide exceptional service and remain competitive."
Key to Intracoastal Bank's digital strategy is Mobiliti from Fiserv,
which offers robust mobile banking and payments functionality across a
range of devices. Using Mobiliti, the bank rolled out upgraded
functionality, enabling customers to not only view balances, make
transfers and pay bills, but also sign up for alerts and notifications
so they can proactively monitor and manage their accounts. The bank sees
substantial potential for growth in mobile banking adoption among its
customer base.
Intracoastal Bank believes adoption rates for technology are related to
how thoroughly the bank demonstrates the value of newly implemented
solutions to its staff and customers. As part of this process,
Intracoastal Bank utilizes social media, traditional media and video
product demonstrations on its website.
One of the bank's newest offerings is ATM Source Capture. The solution
works with image-enabled Diebold ATMs to capture a customer's check
image, determine the check amount, assess image quality and transfer
deposit images and related transaction data. To introduce ATM Source
Capture, Intracoastal Bank staff members were positioned outside to
encourage customers to leave the commercial drive-thru lane and instead
make their deposits at the ATM.
Intracoastal Bank is seeing growing usage of LinkLive Banking — a
solution that offers secure e-mail, e-folders, instant messaging and
desktop sharing capabilities — since it implemented the solution in June
2012. Intracoastal Bank expects similar results when the bank deploys
AccountCreate for online account opening and funding.
"Intracoastal Bank is a perfect example of a community bank that is
using technology to level the playing field by delivering advanced
digital capabilities to its customers," said Erich Litch, division
president, Digital Channels, Fiserv. "The bank continues to make the
most up-to-date technology available to its retail and commercial
customers, challenging the notion that small banks can't be competitive
in this arena."
Fiserv is the U.S. market leader in account processing services,
electronic bill payment and presentment for financial institutions. More
than 55 million consumers use Fiserv-powered online banking services,
and one in three U.S. financial institutions relies on Fiserv for
account processing solutions and expertise.
About Intracoastal Bank
Intracoastal Bank, headquartered in Palm Coast, is Flagler County's only
locally owned and operated financial institution. The bank serves the
Northeast and East Central Florida area, and offers a full range of
deposit and loan products tailored to meet the needs of customers and
the community. Intracoastal Bank is a state charted commercial bank,
member FDIC. For more information, visit www.intracoastalbank.net.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider
serving the financial services industry. Fiserv is driving innovation in
payments, processing services, risk and compliance, customer and channel
management, and business insights and optimization. For six of the past
eight years, Fiserv ranked No. 1 on the FinTech 100, an annual
international listing of the top technology providers to the financial
services industry. For more information, visit www.fiserv.com.
FISV-G
Media Relations:
Julie Smith
Public Relations Manager
Fiserv,
Inc.
412-577-3341
julie.smith@fiserv.com
or
Additional
Fiserv Contact:
Wade Coleman
Director, Public
Relations
Fiserv, Inc.
678-375-1210
wade.coleman@fiserv.com
Source: Fiserv, Inc.
News Provided by Acquire Media