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Recent conversions and new clients reinforce Fiserv commitment to
serve credit unions in the way in which they want to be served with
solutions that are right for them
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Four credit unions, including Abri, MIDFLORIDA, Southeast FCU and
Wauna, choose different Fiserv solution options that fit their
specific needs
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Clients cite satisfaction with Fiserv transition expertise and
commitment to partnership as outstanding
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, announced today details of four recent core
account processing conversions, underscoring its commitment to serve
credit unions with solutions that are right for them, coupled with
technical knowledge and expertise that enable best-in-class results.
In the last few months, Fiserv has partnered with multiple credit unions
to develop solution options that fit their unique needs covering
In-House and ASP delivery modes with solution bundles that create the
most value for credit unions and, in turn, their members. Fiserv
implementation experts worked closely with each credit union to deliver
account processing conversions that exceeded client expectations. The
success of these conversions further reinforces the value that Fiserv
delivers to credit unions through its range of account processing
options.
"We are honored to have a privileged position in the credit union
movement serving more credit unions than any other account processing
provider," said Mark Sievewright, president, Credit Union Solutions,
Fiserv. "An important element of our account processing strategy is our
commitment to provide credit unions with the ability to choose from a
full range of Fiserv solutions delivered in a way that drives positive
results for them and enables the creation of distinctive value for their
members. I am delighted that Abri, MIDFLORIDA, Southeast FCU and Wauna
are already seeing the value we strive to deliver through solutions that
are right for them and not through a one-size-fits-all approach."
Abri
Credit Union
Abri Credit Union is a long-time Fiserv partner, and recently renewed
this relationship by adopting the XP2® account processing
solution from Fiserv. Abri was seeking a highly reliable solution that
allows for workflow customization, focuses on service and provides
quantifiable results. After a significant review, XP2's offerings,
combined with Abri's long-standing satisfaction with Fiserv, won the bid
over several major competitor offerings.
The platform's non-program language-based architecture allowed Abri to
train its employees on XP2 in a highly customized way. The Fiserv
Subject Matter Experts (SME) provided meaningful pre-launch training in
multiple core service areas, which resulted in a near-effortless launch,
positive responses from employees and no hassle to Abri members.
"We were looking for a solution that truly allowed us to tailor
functionality to our needs and were thrilled we didn't have to look too
far," said Brian Cedergren, president and CEO with Abri Credit
Union. "Our long-standing relationship and satisfaction with Fiserv gave
us the partner we knew we wanted, and XP2 gave us the solution we
needed. Fiserv exceeded our expectations throughout this process and,
while no conversion is perfect, we were pleased with the follow-up,
expertise and the excellent coordination we had with the Fiserv on-site
team."
MIDFLORIDA
$2.1 billion MIDFLORIDA Credit Union required an account processing
platform that could scale with its growth ambitions while enhancing its
ability to provide exceptional member service. With DNA™, MIDFLORIDA
gained a 24/7 real time platform offering a 360 degree view of member
relationships. The platform's member-centric design, scalability and
easy integration with their new and existing Fiserv solutions were key
factors in the credit union's decision.
"Thanks to Fiserv and our team at MIDFLORIDA, we had an exceptional
implementation of the DNA platform," said Mark Gray, chief information
officer with MIDFLORIDA Credit Union. "We were impressed with the Fiserv
team's implementation process and their ability to go above and beyond
to support our needs throughout the conversion. We were able to stay
open for our members during the conversion weekend and are already
starting to realize the benefits of the DNA platform in our branches and
with our members."
"We are pleased to partner with MIDFLORIDA in helping them achieve their
goals through the implementation of DNA and many surround solutions from
Fiserv. DNA will help MIDFLORIDA roll out new products quickly and
easily with the personalized service its members expect," said Steve
Cameron, president, Open Solutions Division, Fiserv. "The flexibility of
the platform and the comprehensive solution set offers MIDFLORIDA the
opportunity to gain efficiency and automation as it continues to grow
for years to come."
Southeast
Federal Credit Union
With high growth planned for the future, Southeast Federal Credit Union
felt a new account processing solution that better fit expanding needs
and plans was needed. Southeast knew Fiserv had the solution and decided
to continue the multi-decade relationship by selecting Portico®
as its new account processing platform. Portico was a perfect fit for
Southeast due to its robust built-in features, integration with Fiserv
solutions already in use and the ability to get off the ground quickly
with its proven Applications Service Provider (ASP) model.
True to its strong reputation for service, the Fiserv team closely
collaborated with Southeast experts throughout the conversion as a
review board to ensure every element needed was delivered on time, on
budget and as promised. The result was a seamless transition to the new
platform that had minimal impact on Southeast members.
Wauna
Credit Union
Wauna Credit Union required a core processing solution that could grow
with it, provide new and developing services, and lower the total cost
of ownership. The fully-open architecture of CUnify™ was chosen to
provide the flexibility, high functionality, and - in this case -
in-house management Wauna demanded.
CUnify's relationship-centric database system provides significant value
to the expanding credit union's managers, who are hungry for deep
customer information and actionable market data. The recent conversion
was a success, with a high degree of satisfaction with the immediate
improvements in efficiencies.
Fiserv is the U.S. market leader in account processing services for
financial institutions. More than one third of U.S. financial
institutions rely on Fiserv for account processing solutions and
expertise.
About Fiserv
This year, Fiserv Inc. (NASDAQ: FISV) celebrates 30 years of leadership
in financial services technology. As one of FORTUNE® magazine's
World's Most Admired Companies, Fiserv is helping clients worldwide
achieve best-in-class results by driving innovation in payments,
processing services, risk and compliance, customer and channel
management, and business insights and optimization. For more
information, visit www.fiserv.com.
FISV-G
Media Relations:
Julie Nixon
Senior Public Relations
Manager
Fiserv Inc.
678-375-3744
julie.nixon@fiserv.com
or
Additional
Contact:
Wade Coleman
Director, Communications
Fiserv
Inc.
678-375-1210
wade.coleman@fiserv.com
Source: Fiserv Inc.
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