BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv,
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, and Dominion Virginia Power today announced that
the two companies raised $15,000 for Dominion's EnergyShare program,
which provides heating and cooling assistance to customers facing
financial hardships.
From Oct. 1 through Dec. 31, 2011, Fiserv and Dominion together
contributed $1 to the EnergyShare program for each of the first 15,000
customers who enrolled to receive bills electronically, rather than
through the mail. Electronic bills, or eBills, contain the same
information as typical paper bills but are delivered to customers
electronically through the biller's website or through the customer's
online banking account.
During Dominion's campaign to drive eBill adoption, more than 18,000 net
new customers enrolled in eBill. Overall, Dominion increased its yearly
eBill adoption rate by nearly 10 percent from 2010 to 2011.
"Our customers are switching to online bill payment and e-bills for the
convenience and cost savings as well as the positive impact paperless
billing has on the environment," said Gianna C. Clark, vice president of
customer service operations, Dominion. "This partnership helps our
customers and the many EnergyShare recipients who are struggling with
difficult economic conditions."
According to the 2011
Billing Household Survey by Fiserv, consumers choose to view bills
online because of the convenience (30 percent), paper and energy savings
(21 percent), ability to view the bill online along with email payment
reminders (11 percent), and reduction in paper (11 percent).
"Since 2001, Fiserv and Dominion have worked together to provide
multiple billing and payment options to fit the different needs various
customers have," said Jardon Bouska, president, Biller Solutions,
Fiserv. "It is great to see customers taking advantage of the benefits
eBills can offer, while contributing to help those in need."
Dominion customers can securely receive eBills at www.dom.com
or via the Fiserv network of more than 3,100 financial institutions.
Electronic billing is an important part of Dominion's comprehensive
online self-service site. Dominion Virginia Power customers can make
expedited payments online or over the phone, leveraging interactive
voice response (IVR) technology which is also provided by Fiserv. In
addition, Dominion customers can pay bills in person at more than 24,000
CheckFreePay® retail locations nationwide, such as
supermarkets, drugstores and convenience stores, along with hundreds of
independent and chain store retailers.
Supporting Dominion's EnergyShare Program
Dominion customers can continue to help support the EnergyShare program
by adding an overpayment to the amount due on their bill. Specific
information on how to contribute is available at: http://www.dom.com/about/community/energyshare.jsp.
About Dominion
Dominion is one of the nation's largest producers and transporters of
energy, with a portfolio of approximately 28,000 megawatts of
generation. Dominion operates the nation's largest natural gas storage
system and serves retail energy customers in 15 states. For more
information about Dominion, visit the company's Web site at www.dom.com.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider
serving the financial services industry. Fiserv is driving innovation in
payments, processing services, risk and compliance, customer and channel
management, and business insights and optimization. For six of the past
eight years, Fiserv ranked No. 1 on the FinTech 100, an annual
international listing of the top technology providers to the financial
services industry. For more information, visit www.fiserv.com.
(FISV-G)
Media Relations:
Amanda S. McCracken
Public Relations
Manager
Fiserv, Inc.
678-375-3399
amanda.mccracken@fiserv.com
Additional
Contact:
Karl R. Neddenien
Dominion Virginia Power
Media
Relations
804-771-6115
Karl.R.Neddenien@dom.com
Source: Fiserv, Inc.
News Provided by Acquire Media