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Cardmembers can receive their bills online at their choice of more
than 3,000 banks and credit unions in the Fiserv bill payment network
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E-bills contain all of the same information as traditional paper
bills, but are delivered to a financial institution website instead of
a physical mailbox
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Research shows e-bill recipients are more satisfied with, and loyal
to, both the company that sends the bill and the financial institution
where it is received
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv,
Inc. (NASDAQ: FISV), the leading global provider of financial services
technology solutions, today announced that Discover Financial Services
(NYSE: DFS), one of the largest card issuers in the United States, is
now offering electronic bills through the more than 3,000 banks and
credit unions in the Fiserv bill payment network. Cardmembers who pay
their Discover bill online at their financial institution website will
see an icon notifying them that a paperless, electronic version of their
bill is now available at that site, and will be able to sign up for the
service immediately.
Paperless electronic bills, commonly known as e-bills, contain all of
the same information as traditional paper bills but are delivered to a
financial institution website instead of a physical mailbox. E-bills are
secure, convenient and clutter-free, enabling consumers to receive and
store bills online at the same site where they are paid. E-bill
recipients can schedule a specific date on which their bill will be paid
and take advantage of features such as email reminders.
"The time is right for companies to expand their customers' billing
options with e-bills," said Jardon Bouska, division president, Biller
Solutions, Fiserv. "Fiserv research shows that one-third of online bill
pay users now receive at least one e-bill, and that consumer interest
has increased over the past two years."
According to the 2010 Fiserv Billing Household Survey, e-bill recipients
are more satisfied with, and loyal to, both the company that sends the
bill and the financial institution where it is received. Thirty-seven
percent of those who received e-bills at a financial institution website
stated that e-bills improved their relationship with the company from
which they received the bill, and 33 percent indicated paperless billing
made them less likely to switch to a competitor.
In addition to the eBill Distribution solution, Fiserv offers companies
a robust portfolio for optimizing bill pay touch points to maximize
profitability, including electronic and paper bill production and
distribution, on-demand and recurring bill payment (via agent, web, IVR
and walk-in channels), e-lockbox and remittance processing. Consumers
can find out if their financial institution is part of the Fiserv bill
payment network and access a list of the nearly 400 companies that offer
e-bills through the network at www.eBillPlace.com.
Additional Resources
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is the leading global provider of
information management and electronic commerce systems for the financial
services industry, driving innovation that transforms experiences for
financial institutions and their customers. Fiserv is ranked No. 1 on
the FinTech 100 survey of top technology partners to the financial
services industry. For more information, visit www.fiserv.com.
FISV-G
Media Relations:
Ann Cave
Senior Public Relations
Manager
Electronic Banking Services
Fiserv, Inc.
678-375-4039
ann.cave@fiserv.com
or
Additional
Fiserv Contact:
Wade Coleman
Director, Global
Communications
Fiserv, Inc.
678-375-1210
wade.coleman@fiserv.com
Source: Fiserv, Inc.
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