BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv, Inc. (NASDAQ: FISV):
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Fiserv collaborating with Microsoft on device applications, including
customer interaction management for Windows Phone, immersive branch
banking experiences with Surface 2.0, and a Windows-based tablet
application for financial advisors
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Innovative financial institutions can use devices to make sure every
experience is meaningful and adjusts to how the customer chooses to
interact
Sibos stand J114 — Fiserv,
Inc. (NASDAQ: FISV), the leading global provider of financial
services technology solutions, today announced its commitment to offer
financial institutions solutions that deliver a compelling "hands on,"
yet seamless customer experience, as a business partner supporting key
aspects of Microsoft Corp.'s device strategy — Windows Phone,
Windows-based tablet devices and Microsoft Surface 2.0.
As consumers adopt new technologies and interfaces in their everyday
lives, they increasingly expect their financial providers to provide
similar experiences to manage their financial lives. For financial
institutions, this not only means effectively supporting new devices,
but ensuring that underlying infrastructures make the experience
consistent across channels. No matter how customers choose to interact —
in person, online, or via touch screen or mobile device— innovative
financial institutions can ensure that every experience is meaningful by
giving their staff innovative tools to illustrate the financial
conversation.
"Digital transformation means developing the ability to offer a
cross-channel customer experience and interaction options on the
customers' terms," said John Macaluso, senior vice president, technology
strategy, Bank Solutions, Fiserv. "It involves collaboration, immediacy
and convenience that deliver value beyond just products. Windows Phone,
Windows-based tablet devices, and Surface provide exciting solutions for
financial institutions that want to create a more personalized
experience for their customers."
AperioTM from Fiserv is a customer interaction solution based
on Microsoft technologies that helps financial services firms track
customer interactions across multiple channels and proactively make
decisions about how to proceed with customer in real-time. Fiserv is
collaborating with Microsoft to extend the cross-channel customer
relationship and servicing capabilities of Aperio from branch and online
to the mobile channel through Windows Phone. Distinct from traditional
mobile banking, the integration helps extend the bank platform to mobile
channels aiding in account opening and servicing.
"The relationship between the bank and its customers is changing as more
mobile and Internet-based banking services become available to
consumers. To remain competitive in the future, the bank must be present
in the financial lives of its customers virtually any time, any place,
on any device, and across any channel," said Joe Pagano, managing
director, Banking and Capital Markets, Worldwide Financial Services,
Microsoft. "Banks continue to be customer-centric organizations, and, as
a result, the branch has a renaissance opportunity to emerge as a more
strategic tool in the relationship with customers. Fiserv is helping
lead the charge for the digital transformation of branch banking by
giving branch staff the technology to improve branch bank service, drive
traffic to branches and increase per client profitability as a result of
improved and differentiated service."
In addition to banking, Fiserv is a leader in the wealth management
industry with a platform that allows investment advisors to design
goals-based financial plans for each client household and illustrate the
impact of recommended products on preserving retirement income. Working
with Microsoft, Fiserv has developed this application so that
information is displayed for clients in a dashboard fashion on the slate
device.
"As the leader in managed accounts technology, we have shared our vision
for the unified managed household and have delivered infrastructures to
enable our clients to paint the ‘big picture' for their clients. The
potential for devices enabled with Microsoft-technology can add a ‘hands
on' interaction to make meetings with financial advisors and their
clients even more personal for financial planning around lifestyle goals
and retirement," explains Cheryl Nash, Interim President, Fiserv
Investment Services.
As a leader in financial services technology, Microsoft invited Fiserv
to become a global development partner focusing on banking environment
solutions for the next version of Surface, the Samsung
SUR40 for Microsoft
Surface. Over the next several months, Fiserv will work with
Microsoft to develop implementation plans for how this device can help
financial institutions deliver a branch experience that allows consumers
to understand, plan and manage their finances through an immersive and
intuitive interface.
Additional Resources
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is the leading global provider of
information management and electronic commerce systems for the financial
services industry, driving innovation that transforms experiences for
financial institutions and their customers. Fiserv is ranked No. 1 on
the FinTech 100 survey of top technology partners to the financial
services industry. For more information, visit www.fiserv.com.
(FISV-G)
Media Relations:
Wade Coleman
Director, Global
Communications
Fiserv, Inc.
+1 706-225-9233
wade.coleman@fiserv.com
or
Additional
Contact:
Carol Cowan
VP Product Management and Marketing
Bank
Solutions
Fiserv, Inc.
+1 407-514-1146
carol.cowan@fiserv.com
or
Additional
Contact:
Julie Nixon
Senior Public Relations Manager
Fiserv,
Inc.
678-375-3744
julie.nixon@fiserv.com
Source: Fiserv, Inc.
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