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Largest independent community bank in Northeastern Pennsylvania
chooses DNA from Fiserv to provide real-time, personalized service
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The open architecture and customer-centric design of DNA will help
FNCB increase efficiency and deepen its individual customer and small
business relationships
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The DNA platform's open design and seamless integration with the
bank's customer interaction channels were key factors in the bank's
decision
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv,
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, today announced that First National Community Bank
(FNCB), based in Dunmore, Pa., has selected the DNA™
account processing platform from Open Solutions, now part of Fiserv, to
better serve its more than 75,000 accounts. The $939 million asset bank
cited the platform's real-time, open architecture and seamless channel
integration as factors that will help the bank increase efficiency and
provide faster, more complete customer service.
"As the largest locally owned community bank in Northeastern
Pennsylvania, we needed a core platform that could serve a variety of
individuals and businesses while keeping us true to our community
banking roots," said Joseph Earyes, Chief Retail Banking & Operations
Officer, FNCB. "The flexible, open architecture and real-time,
person-centric design provided by DNA will help us deliver more
personalized products and services while building long-lasting
relationships with our customers. Moving to the forefront of innovation
in terms of our core operating system will serve to enhance FNCB's
competitive position in the marketplace."
Recognized
by industry leading analysts for its best-in-class technology, user
experience and breadth of functionality, DNA from Fiserv is the first
open, relationship-centered core banking platform built for global
collaboration. The platform provides 24/7 real-time processing and is
supported by an extendable relational data model designed around the
person, not the transaction, so that FNCB staff can securely view
complete profiles of their retail and commercial customers. A single
database design easily integrates with customer facing channels to
streamline operations, saving time for staff and customers.
"With DNA, built-in features and modern technology will allow us to
harmonize the connections among our online, ATM and debit card, and
telephone banking channels, thereby increasing efficiency and creating a
more unified customer experience," said Paul Dunda, senior vice
president of information services at FNCB. "Plus, with DNA, we can use
innovative tools like DNAcreator™ and DNAappstore™ to adapt to the
evolving needs of our customers, and provide a personal and
technologically advanced experience for years to come."
With the platform's .NET architecture, FNCB can easily enhance DNA with
solutions from Fiserv and third-party partners. The bank will also have
access to the DNAcreator development toolkit, which allows bank IT
professionals to create and sell custom core extensions called DNAapps™
to other financial institutions via the DNAappstore. DNAappstore is the
first online marketplace for core innovation and global collaboration,
creating the potential for additional revenue for the bank through
shared custom applications.
"DNA gives FNCB a competitive advantage in the communities it serves,"
said Steve Cameron, president, Open Solutions Division, Fiserv. "With
our innovative approach to collaborative enterprise technology and the
leadership and breadth of solutions from Fiserv, we are able to deliver
tremendous value to institutions like FNCB that want to leverage the
latest technology to improve efficiency and enhance customer service."
FNCB will also integrate a comprehensive solution set from Fiserv with
the implementation of DNA, including Publisher and Report Writer to
extend business intelligence capabilities, Opencheck™: Consumer Capture,
Accel™ payments network, Debit Processing, UChoose Rewards®,
Prologue™ for general ledger and Frontier™ Reconciliation.
Additional Resources:
About First National Community Bank
Founded in 1910, FNCB supports its mission: Simply a better bank™ with
an endless commitment to the communities they serve. With 21 branches
throughout Lackawanna, Luzerne, Monroe, and Wayne counties, FNCB is the
largest independent community bank in Northeastern Pennsylvania leading
the way in personal, small business and commercial banking solutions.
For more information, visit www.fncb.com.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider
serving the financial services industry, driving innovation in payments,
processing services, risk and compliance, customer and channel
management, and business insights and optimization. For more
information, visit www.fiserv.com.
FISV-G
Media Relations:
Julie Smith
Public Relations Manager
Fiserv,
Inc.
412-577-3341
julie.smith@fiserv.com
or
Additional
Contact:
Wade Coleman
Director, Public Relations
Fiserv,
Inc.
678-375-1210
wade.coleman@fiserv.com
Source: Fiserv, Inc.
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