BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv,
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, today announced several enhancements to Device
Managerâ„¢, its solution for managing ATMs and other self-service and
assisted-service devices. These enhancements are designed to help
professionals who monitor these networks and workflow into the service
desk deliver higher levels of performance and reliability while reducing
costs. Device Manager from Fiserv helps automate the process of
monitoring medium-to-large sized networks of devices, including the
complete cycle of problem detection, dispatching, escalation, resolution
and enterprise reporting.
The enhanced version contains a number of new features including:
-
Simplified deployment and training for service desk professionals
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Advanced incident tracking with customizable exceptions that notifies
staff when expected resolution timeframes are not met
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Proactive incident monitoring and management that routes incidents to
the most suitable service desk professional
-
Advanced analytics to report performance with data-driven metrics such
as device availability, service partner responsiveness, service desk
performance and device performance
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Provide mobile performance dashboards
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A complete record of all incident resolution activity including
internal actions, service partners and automated resolution actions
"Consumers expect ATMs and other self-service devices to be up and
running at all times, as they continue to be a vital channel," said
Brian Jorgenson, vice president of operations, Cash and Logistics,
Fiserv. "Device Manager allows companies to reduce operating costs and
improve performance by implementing a workflow for handling device
faults. With a consistent, automated and repeatable process the
availability of devices is improved for consumers, and the costs of
operating, monitoring and repairing them is decreased. Adding analytics
to the mix helps companies also understand and improve the performance
of service partners and contractors."
Fiserv offers a comprehensive and integrated set of solutions and
consulting services to help financial institutions, retailers and
service providers manage currency and other value based assets. With
solutions for currency forecasting, device management, deposit
management, enterprise track and trace and deposit reclassification,
Fiserv solutions reduce costs and optimize efficiencies.
Additional Resources:
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider
serving the financial services industry, driving innovation in payments,
processing services, risk and compliance, customer and channel
management, and business insights and optimization. For more
information, visit www.fiserv.com.
FISV-G
Media Relations:
Julie Nixon
Senior PR Manager
Fiserv,
Inc.
678-375-3744
julie.nixon@fiserv.com
or
Additional
Contact:
Wade Coleman
Director, Public Relations
Fiserv,
Inc.
678-375-1210
wade.coleman@fiserv.com
Source: Fiserv, Inc.
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