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Innovative credit union upgrades its technology foundation to
facilitate deeper member relationships and faster response to market
opportunities
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Platform will support growth with added agility and back-office
efficiencies
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DHCU will add a range of integrated Fiserv solutions to deliver a
seamless member experience across channels
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Credit union leaders cite relationship-centered design, modern
technology and flexibility as key factors in selection
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv,
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, announced today that DHCU Community Credit Union,
based in Moline, Illinois, has selected the DNA™
account processing platform and several integrated solutions from
Fiserv. This technology infrastructure upgrade will enable the credit
union to expand relationships with its 41,000 members by delivering
highly differentiated and relevant products and services that provide a
distinctly superior experience. The credit union chose Fiserv to replace
its legacy core system following a detailed vendor review.
Winner of the Raddon Financial Group Crystal Performance Award and named
the "Best Financial Institution" in the Quad Cities area by the Quad
City Times, DHCU sought a core system that could support the tremendous
growth it has experienced, enable it to introduce new products more
quickly, and offer the flexibility, performance and operational
advantages of a platform based on modern technology.
"DHCU is committed to changing the way people think about credit unions
by delivering a truly unique member experience, and we needed a
technology platform that could support our vision," said Matt McCombs,
president and CEO of DHCU. "DNA will help us develop member
relationships, streamline our back-office processes, and give us the
ability to add new services on-the-fly. It also gives us the
customization and flexibility we wanted to make the system uniquely
ours."
DHCU will also leverage several integrated solutions from Fiserv such as
the CRM and Business Intelligence suite for DNA, tMagic™ teller capture,
Credit Card Management for DNA and other card solutions, Nautilus®
enterprise content management, Prologue™ accounting suite, Vantage™ Risk
& Budgeting Manager, Frontier™ Reconciliation, Wisdom™: 5300 Call Report
Assistant and Item Processing solutions. The DNA professional services
team will help the credit union implement best practices, and Raddon
Financial Group will continue to provide DHCU with trusted insights and
advice.
McCombs anticipates additional advantages from moving the credit union
to the up-to-date technology underlying DNA. "With the modern DNA
platform we will be able to hire talented technology professionals who
just spent four years in college learning the latest programming
languages to work alongside seasoned staff to leverage the full
potential of DNA. From an application standpoint, we'll be able to
create a member experience that rivals any competitor in the
marketplace."
"DHCU is an innovative and fast-growing financial institution that is
relying on Fiserv and DNA to achieve their one-of-a-kind vision," said
Mark Sievewright, president, Credit Union Solutions, Fiserv. "We are
committed to helping DHCU continue the success they've had in expanding
relationships by equipping them to respond rapidly to member demand for
new products and services as they deliver a seamless and differentiated
member experience."
Fiserv is the U.S. market leader in account processing services, and
more than one-third of U.S. financial institutions rely on Fiserv for
account processing solutions and expertise. DNA is the first open, core
banking platform built for collaboration and has been recognized
by industry-leading analysts for its technology, user experience and
breadth of functionality.
Additional Resources:
About DHCU Community Credit Union
Founded in 1935, DHCU Community Credit Union serves residents and
businesses throughout the Quad Cities region of northwest Illinois and
southeastern Iowa. Membership is open to anyone who lives or works
within 50 miles of any DHCU branch. The innovative credit union was
named the "Best Financial Institution" in the Quad Cities area by the
Quad City Times, as well as "One of the Best Places to Work" for young
professionals. DHCU Community Credit Union is an involved corporate
citizen that actively supports the communities it serves. For more
information visit www.dhcu.org.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is a leader in financial services technology
and one of FORTUNE® magazine's World's Most Admired Companies. Fiserv
enables clients to achieve best-in-class results by driving quality and
innovation in payments, processing services, risk and compliance,
customer and channel management, and business insights and optimization.
For more information, visit www.fiserv.com.
FISV-G
Media Relations:
Julie Nixon
Senior Public Relations
Manager
Fiserv, Inc.
678-375-3744
julie.nixon@fiserv.com
or
Additional
Contact:
Ann Cave
Director, Public Relations
Fiserv,
Inc.
678-375-4039
ann.cave@fiserv.com
Source: Fiserv, Inc.
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