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Customer-oriented bank selects Fiserv to automate processes, deepen
relationships and focus on the future
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DNA will give Cross County Savings Bank access to integrated banking
solutions from Fiserv
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Time-savings, extensibility and customer-centric technology were key
factors in the selection of Fiserv
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv,
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, announced today that Cross County Savings Bank,
based in Middle Village, New York, has selected the DNA™
account processing platform and several integrated solutions to attract
and serve future generations of customers. The $400 million asset bank
will use the Fiserv platform to automate many of its processes and offer
more personalized products.
Founded in 1888, Cross County Savings Bank has earned the loyalty of
generations of New Yorkers by delivering exceptional service. To keep
going the extra mile for its customers, the bank needed a modern core
platform that could help it drive efficiency and deepen relationships.
After a thorough review of account processing systems, Cross County
Savings Bank selected DNA from Fiserv.
"DNA will streamline our operations so that we can dedicate even more
time to providing the personalized service that is the hallmark of our
bank," said George Makowski, Chief Operating Officer, Cross County
Savings Bank. "The platform offers everything we wanted - automation, a
360 degree view of customers and a contemporary technology foundation.
We'll have access to a huge array of integrated solutions from Fiserv to
help us grow and adapt to the needs of future generations."
In addition to Fiserv solutions, Cross County Savings Bank will have the
ability to add new functionality with user-created DNA applications,
called DNAapps™. Cross County Savings Bank can create its own DNAapps
using the DNAcreator™ development toolkit or download those created by
others from the DNAappstore™ - the first collaborative online
marketplace for custom core extensions. DNAapps enable users to quickly
customize and enhance the robust retail, mortgage and commercial banking
capabilities of DNA.
"DNA will help Cross County Savings Bank gain a richer understanding of
customer needs and provide employees with additional opportunities to
deliver outstanding products and services," said Steve Cameron,
president, Open Solutions Division, Fiserv. "The bank has a trusted,
long-term partner in Fiserv that will help it keep competitive with our
industry-leading solutions for years to come."
In addition to DNA, Cross County Savings Bank will implement the CRM &
Business Intelligence suite for DNA, instant issue card production and
network services. The bank is an existing user of Fiserv debit
processing services.
Fiserv is the U.S. market leader in account processing services, and
more than one-third of U.S. financial institutions rely on Fiserv for
account processing solutions and expertise. DNA has been recognized
by industry-leading analysts for its technology, user experience and
breadth of functionality, including two recent awards from CEB
TowerGroup for "Best-in-Class" product management and
customer-centricity.
Additional Resources:
About Cross County Savings Bank
Founded in 1888, Cross County Savings Bank is a $400 million asset bank
that provides a full range of personal and business banking services
through its six New York metropolitan area branches and online channels.
Customer satisfaction is the foundation upon which the bank was built
and continues to be the driving force behind everything the bank does
today. Learn more at www.crosscounty.com.
About Fiserv
This year, Fiserv Inc. (NASDAQ: FISV) celebrates 30 years of leadership
in financial services technology. As one of FORTUNE® magazine's
World's Most Admired Companies, Fiserv is helping clients worldwide
achieve best-in-class results by driving innovation in payments,
processing services, risk and compliance, customer and channel
management, and business insights and optimization. For more
information, visit www.fiserv.com.
FISV-G
Media Relations:
Julie Nixon
Senior Public Relations
Manager
Fiserv, Inc.
678-375-3744
julie.nixon@fiserv.com
or
Additional
Contact:
Wade Coleman
Director, Communications & Thought
Leadership
Fiserv, Inc.
678-375-1210
wade.coleman@fiserv.com
Source: Fiserv Inc.
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