-
Award-winning credit union selects DNA to unify consumer and business
member operations and enhance member service
-
Columbia Credit Union will integrate several new and existing Fiserv
solutions into DNA
-
Credit union leaders cite robust commercial capabilities, third-party
friendly technology and innovative DNAappstore as key factors in
selection
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv,
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, announced today that Columbia Credit Union, based
in Vancouver, Washington, has selected the DNA™
account processing platform and several integrated Fiserv solutions. The
$1.0 billion asset credit union will use Fiserv technology to enhance
their view of member relationships to better anticipate the needs of its
83,000 members.
A two-time winner of Raddon Financial Group's Crystal Performance Award
and ranked as the 18th healthiest credit union in America by
DepositAccounts.com, Columbia Credit Union sought a new core system to
simplify product development, increase the universe of possible
third-party solutions providers, and enhance the member experience. The
credit union seeks the freedom and flexibility to customize its core and
add new solutions as needs change. After a thorough review of vendors,
the credit union selected DNA from Fiserv.
"DNA will bring our full range of services together onto a single
platform for increased efficiency and a comprehensive view of member
needs," said Steve Kenny, president and CEO of Columbia Credit Union.
"The platform will help us serve members with relevant, superior
products. The ability to interface with progressive third-party
solutions is sure to escalate our time to market and support our
omni-channel delivery system strategy. Plus, best-in-class commercial
capabilities will help us expand our service to the community." Kenny
added, "The contemporary architecture of DNA will make the most of our
new operations center's efficiencies and our staffs' talents, while
enabling us to easily integrate leading Fiserv solutions, including
DNAapps™."
DNAapps are custom core extensions that seamlessly integrate with DNA to
add new features, data views and more. With DNA, Columbia Credit Union
can create its own DNAapps using the DNAcreator™ toolkit or download
DNAapps created by others from the DNAappstore™ online marketplace.
In addition to extensibility, Columbia Credit Union selected DNA for the
platform's innovative functionality and robust business banking
capabilities. These combine with equally strong retail functionality
into a single, unified platform designed around the member. Columbia
Credit Union will use its 360 degree view of members to enhance service
and deepen relationships. The credit union continues to benefit from
24/7 real-time processing for both consumer and business accounts and a
contemporary, open architecture for increased efficiency and greater
flexibility.
Columbia Credit Union will use the open architecture of DNA to integrate
the CRM and Business Intelligence suite for DNA, tMagic™ teller capture,
Verifast™ teller line authentication, Nautilus® enterprise
content management, Prologue™ accounting suite, and solutions for
financial crime risk management, item processing and electronic funds
transfer. The DNA professional services team will help the credit union
get the most out of its Fiserv investment and the Raddon Financial Group
will continue to provide it with trusted insights and advice.
"Columbia Credit Union is a high performing credit union and the
investments they are making in DNA and Fiserv as their technology
partner will help them enhance their service and operational excellence,
positioning them well for future growth," said Mark Sievewright,
president, Credit Union Solutions, Fiserv. "DNA, with its member-centric
design and strong commercial capabilities, is the right choice for this
service-oriented credit union."
Fiserv is the U.S. market leader in account processing services, and
more than one-third of U.S. financial institutions rely on Fiserv for
account processing solutions and expertise. DNA is the first open, core
banking platform built for collaboration and has been recognized
by industry-leading analysts for its technology, user experience and
breadth of functionality.
Additional Resources:
About Columbia Credit Union
Columbia Credit Union has been helping Clark County, Washington
residents and businesses meet their financial goals since 1952. The
credit union is known for friendly staff involved in the community,
competitive rates, and environmentally-aware services. For more
information visit www.columbiacu.org.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is a leader in financial services technology
and one of FORTUNE® magazine's World's Most Admired
Companies. Fiserv enables clients to achieve best-in-class results by
driving quality and innovation in payments, processing services, risk
and compliance, customer and channel management, and business insights
and optimization. For more information, visit www.fiserv.com.
FISV-G
Media Relations:
Julie Nixon
Senior Public Relations
Manager
Fiserv, Inc.
678-375-3744
julie.nixon@fiserv.com
or
Additional
Contact:
Wade Coleman
Director, Thought Leadership
& Communications
Fiserv, Inc.
678-375-1210
wade.coleman@fiserv.com
Source: Fiserv, Inc.
News Provided by Acquire Media